Return Policy FAQs
1. What's your return policy?
If you are not completely satisfied with your recent radio or accessory purchase, you may return it within 30 days of receipt for a refund, provided you follow the steps below. Please note that we do not offer free returns. A UPS Prepaid Return Label was included in your order. If you choose to use it, $8.00 will be deducted from your refund. For our full return policy, please visit:
siriusxm.com/return-policy.html
2. How can I return an item?
Follow these steps:
Step 1: Cancel Your Subscription If you are returning a radio with an active subscription, you must call 1-800-422-7142 or chat online with an agent to cancel that subscription. Please be advised that your radio return and subscription are two separate transactions. Returning your radio does not cancel your subscription.
Step 2: Create a Return Authorization Number (RMA) All returns must be accompanied by a Return Authorization Number (RMA) in order to receive a refund.
Click here to start your return and create an RMA number. Be sure to have
- The email address that was used to place the order
- Original order number
Include your RMA number in the Return Information section of the packing slip (example provided below) and on the UPS Prepaid Return Label included in your original shipment.
Step 3: In addition to the RMA number, complete all fields on your return packing slip (example provided below) and include in return package.
| RETURNS INFORMATION | ||
|---|---|---|
| RETURN NUMBER | MODEL # OR NAME OF RETURN | REASON FOR RETURN |
| 0000001 | XEZ1V1 | Ordered the wrong radio |
| 0000001 | SXDH3 | Do not want |
Step 3: Package your return. Please include the completed Return Information form from your packing slip within the return package. If you no longer have your packing slip, include the following information on a piece of paper and place in your return package:
Model # or Name of Product Returned
Reason for Return
Please also remember to include all parts of the radio or accessory you are returning, including the radio receiver, kits, and manuals. The cost of any missing or damaged products will be deducted from your refund. All returns must be in new or like-new condition to be eligible for a refund. If you are using the original shipping carton for your return, remove all old shipping labels or markings in advance.
Step 4: Ship your return to SiriusXM. For your convenience, there is a UPS Prepaid Return Label on the packing slip included in your order. If you choose to use it, $8.00 for shipping will be deducted from your refund. Simply affix this label to the outer package, fill in your RMA Number, and give the package to your UPS carrier or drop it off at any store that accepts UPS parcels or at any UPS collection box.
You may return your purchase using a carrier other than UPS. Include your RMA Number on the shipping label of your return. We recommend that you use a trackable method of shipment. If your shipment is lost for any reason, you will not receive a refund without proof of delivery. Hand-delivered returns will not be accepted.
When you have everything ready to go, please send your package to:
SiriusXM Returns Processing
c/o Dotcom Distribution
300 Nixon Lane
Edison, NJ 08837
3. What should I do if I misplaced my return pack slip?
If you no longer have the packing slip included in your original shipment, write the RMA number on whatever shipping label you use. Within your return package, please also include the following information:
- RMA number
- Model # or Name of Product Returned
- Reason for Return
4. Does returning a radio purchased with subscription cancel my SiriusXM subscription?
No. If you are returning a radio with an active subscription, you must call 1-800-422-7142 or chat online with an agent to cancel that subscription. Please be advised your radio return and subscription are two separate transactions.
5. Can I exchange my product?
In order to exchange your product for a new product, you must return your original product and then place a new order.
To return your item, please follow steps 1-4 in Question 2 “How can I return an item?”.
To place a new order, visit siriusxm.com/shop
6. What is the warranty policy for my product?
Click here to view SiriusXM Product Limited Warranty Information.
7. How can I check on the status of my return?
To check the status of your return, please email SiriusXMShopAssist@SiriusXM.com. In your email, include the email address that was used to place the order and the original order number of the returned item(s). Please do not contact SiriusXM’s subscription customer service center for help with your Shop return. These representatives will not be able to assist you with your Shop order.
8. When can I expect my return to be processed?
You should see your net refund applied to the original method of payment after our receipt, inspection and acceptance of the product(s) returned. Please allow up to 8 weeks for your credit to be processed. Your bank or card issuer can take additional time to post to your account.
