Return Policy

1. Cancel Your Subscription. If you are returning a radio with an active subscription, you must call 1-800-422-7142 or chat online with an agent to cancel that subscription. Please be advised that your radio return and subscription are two separate transactions. Returning your radio does not cancel your subscription.

2. Create a Return Merchandise Authorization Number (RMA). All returns must be accompanied by an RMA number in order to receive a refund.

Click here to start your return and create an RMA. Be sure to have:

If your return arrives at our return center without an RMA number, you will not receive a refund. Include your RMA number in the space provided in the Return Information section of the packing slip and on the UPS Prepaid Return Label included in your original shipment. If you no longer have the packing slip or UPS Prepaid Return Label included in your original shipment, write the RMA number on whatever shipping label you use. Within your return package, please also include the following information:

3. Package your return. Please include the completed Return Information form from your packing slip within the return package. If you no longer have your packing slip, include the following information on a piece of paper and place in your return package:

Please also remember to include all parts of the radio or accessory you are returning, including the radio receiver, kits, and manuals. The cost of any missing or damaged products will be deducted from your refund. All returns must be in new or like-new condition to be eligible for a refund. If you are using the original shipping carton for your return, remove all old shipping labels or markings in advance.

4. Ship your return to SiriusXM. For your convenience, there is a UPS Prepaid Return Label on the packing slip included in your order. If you choose to use it, $8.00 for shipping will be deducted from your refund. Simply affix this label to the outer package, fill in your RMA number, and give the package to your UPS carrier or drop it off at any store that accepts UPS parcels or at any UPS collection box.

You may return your purchase using a carrier other than UPS. Include your RMA number on the shipping label of your return. We recommend that you use a trackable method of shipment. If your shipment is lost for any reason, you will not receive a refund without proof of delivery. Hand-delivered returns will not be accepted.

When you have everything ready to go, send to:
SiriusXM Returns Processing
c/o Dotcom Distribution
300 Nixon Lane
Edison, NJ 08837

5. We will process your refund upon receipt of return with RMA number. You should see your net refund applied to the original method of payment after our receipt, inspection and acceptance of the product(s) returned. Please allow up to 8 weeks for your refund to be processed. Your bank or card issuer can take additional time to post to your account.